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Acne treatment
Get personalised advice on your acne from a recognised Skindr dermatologist, on average within 48 hours, with a tailored skincare routine.
1 in 5women still has acne as an adult. So it's far from just a teenage thing. Skindr helps you keep the inflammation under control, without long waiting times.Start your consultation ->
In short
Acne is a common inflammation of the oil glands and pores, causing blackheads, spots and sometimes deep nodules or cysts. It is mainly driven by hormones: your skin produces more sebum, which clogs the pores and makes them inflamed. Acne usually starts in puberty, but adults, especially women, can be affected too. It is not contagious, is not caused by poor hygiene and responds well to the right approach.
What is acne?
One of the most common
skin conditions, in people
of all ages.
Acne develops when your oil glands produce too much sebum and your pores become clogged. Together with dead skin cells and bacteria, this leads to inflammation: blackheads, spots and sometimes deep cysts under the skin.
Hormones are the main cause, especially during puberty, but also around your period, during pregnancy or when you change contraception. Greasy cosmetics and friction, for example from a helmet or a tight collar, can trigger acne. Diet and hygiene aren't direct causes, although stress can make existing spots worse. Acne most often appears on the face, but the back, chest and shoulders are common areas too.
Acne can weigh heavily on how you feel. Feeling self-conscious or embarrassed is completely understandable. So take it seriously: there are many treatments today that work well, tailored to your skin.
Symptoms of acne
Acne looks different for everyone. Read more about what you're seeing, or have your skin checked by a dermatologist straight away.
Blackheads and whiteheads form when oil and dead skin cells clog a pore. Blackheads are open, whiteheads are closed. Squeezing them often makes things worse: the right skincare keeps your pores clear.
More about blackheadsWhen a clogged pore becomes inflamed, a red, tender bump appears, sometimes with a white head. If they keep coming back or leave marks, a tailored treatment helps.
More about inflamed spotsDeep nodules sit far below the skin and don't come to a head. They're painful and easily leave scars. Have them checked by a dermatologist quickly.
More about lumps under the skinOily skin produces more sebum, often because of hormones or heredity. Stripping it aggressively backfires: your skin then makes even more oil.
More about oily skinYour back and chest have lots of oil glands. Sweat, tight clothing and friction make it worse, and these areas need different products from your face.
More about spots on your bodyAfter a deep or inflamed spot, the skin can be left with pits or uneven texture. Active acne needs to be under control first; after that, you can tackle scars in a targeted way.
More about acne scarsAfter a spot, your skin sometimes produces extra pigment. These marks usually fade on their own, but that can take months. Sunscreen and the right skincare speed things up.
More about dark marksSpots around your chin and jawline that come back in the days before your period often point to hormonal acne. Your dermatologist takes your cycle and contraception into account.
More about hormonal spotsTypes of acne our dermatologists
treat successfully
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Mild acne
Mainly blackheads and whiteheads: small dots in clogged pores, without red inflammation. Often on the nose, chin and forehead.
Mild doesn't mean you should just leave it. With the right skincare, you stop clogged pores from becoming inflamed. Your dermatologist suggests a simple routine and tells you which products to avoid.
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Hormonal acne
Flare-ups caused by hormonal changes, for example around your period, during pregnancy or when you change contraception. Often around the chin and jawline.
Because the cause comes from within, skincare alone doesn't always help. Your dermatologist looks at your cycle, your contraception and your medical history, and suggests a treatment that takes these into account.
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Cystic acne
Deep, painful inflammation under the skin that lasts days or even weeks. It doesn't come to a head and easily leaves scars.
Acting quickly is important here to prevent scarring. Treatment with tablets is often needed. Your dermatologist assesses the severity and tells you whether treatment can happen online or whether an in-person visit is better.
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Late-onset acne
Acne that persists or comes back after your twenties, often with a hormonal cause. Around one in five women is affected.
Adult skin is often more sensitive and drier than teenage skin. Your dermatologist combines a treatment for the spots with skincare that doesn't dry out your skin.
Body acne
Spots on your back, chest or shoulders. Sweat, tight clothing and friction often play a part.
Larger areas need different products from your face, such as a body wash or lotion. Your dermatologist also gives tips on sport, clothing and showering.
Acne scars
Pits or uneven texture in your skin that remain after the inflammation has healed.
Active acne needs to be under control first, otherwise new scars will form. After that, your dermatologist looks at which approach makes sense, from skincare that improves skin texture to in-clinic treatments.
Hyperpigmentation
Dark or red marks left behind after a spot. More common on darker skin.
These marks aren't scars and often fade on their own, but that can take months. Daily sunscreen and targeted skincare help them disappear faster.
How do we tackle your acne?
We listen to your story
What works for someone else may not work for you. You tell us about your skin, what you've already tried and what you want to achieve, and you send a few clear photos.
We determine your type of acne
Not all acne needs the same approach. A recognised dermatologist reviews your photos, determines the type and severity of your acne and suggests a tailored approach.
You get a personalised plan
On average within 48 hours, you'll read in the app which skincare to use, which treatment suits you and what to expect. If a prescription is needed, it goes straight onto your eID.
We support you from start to finish
Acne takes a little patience: most treatments need a few weeks. You can ask your dermatologist questions via the chat, and together we adjust until you see results.
Reimbursement
With DKV you get up to 80% reimbursed, and with AG you get €9 back once a year via Easly. Members of CM, Helan and VNZ get a €9 discount once a year, and members of NZVL a €5 discount once a year.
Partner health insurers
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Acne consultation
Online consultation by a recognised dermatologist based on your photos and information.
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FAQs
Questions about the app? Here you can quickly check out the answers to the questions we get most often. Any unanswered questions? Feel free to get in touch.
How quickly will I receive a response from a dermatologist?
With Skindr, you don't have to wait weeks or months for an appointment with a dermatologist. You start your consultation online and choose how quickly you'd like to receive a response.
Depending on the type of consultation you choose, the following response times apply:
- Standard (€49): response within 5 working days.
- Fast help (€59): response within 48 hours, including weekends.
- Even faster help (€99): response within 24 hours, including weekends.
Once the dermatologist has assessed your consultation, you'll receive a notification and can view your medical advice in the Skindr app.
What will I receive after the consultation?
After reviewing your photos and information, your dermatologist provides personalized medical advice tailored to your skin concern and individual situation.
The dermatologist clearly explains the next steps and what you should keep in mind. Your medical advice remains easily accessible in the Skindr app, so you can review it again whenever needed.
If you have additional questions, you can ask your dermatologist through the chat. How long you can continue asking questions depends on the type of consultation you selected.
How qualified are the Skindr dermatologists?
The dermatologists working through Skindr are licensed medical specialists in dermatology. After completing their medical degree, they undertook specialist training in dermatology.
Our dermatologists have clinical experience with a wide range of concerns involving the skin, hair and nails. Many combine their work through Skindr with clinical work in a hospital or their own practice.
Through Skindr, they assess your skin concern based on the information and photos you provide and offer personalized medical advice on the next steps.
Can I get reimbursed for a consultation through Skindr?
Depending on your health insurance fund or insurer, you may be eligible for a discount or reimbursement for your Skindr consultation.
Benefits are currently available through:
- DKV: you get up to 80% reimbursed, depending on your outpatient insurance policy.
- AG Insurance (AG): you get €9 off your Skindr consultation once a year.
- Christelijke Mutualiteit (CM): you get €9 off your Skindr consultation once a year.
- Helan: you get €9 off your Skindr consultation once a year when you download the app through the Helan website.
- Vlaams & Neutraal Ziekenfonds (VNZ): you get €9 off your Skindr consultation once a year.
- Neutraal Ziekenfonds Vlaanderen (NZVL): you get €5 off your Skindr consultation once a year.
The conditions and amount of any reimbursement may vary depending on your insurance policy or membership. Always check the applicable terms with your health insurance fund or insurer.
Is your health insurance fund or insurer not listed? Feel free to contact us at care@skindr.com.
How can I start a consultation for my child?
To use Skindr independently, you must be at least 18 years old. As a parent, you can start a consultation for your child through your own Skindr account.
Here's how it works:
- Start a new consultation and indicate that it is for your child.
- Enter your child's details.
- Upload clear photos and describe the skin concern as thoroughly as possible.
- Enter your own contact details.
As the parent, you communicate directly with the dermatologist through Skindr and can ask additional questions.
You can also start a consultation in the same way for another family member or someone you are responsible for.
What if I still need an in-person appointment?
In 95% of cases, the dermatologist can assess your skin concern online based on photos and the information you provide, and offer personalized medical advice. During the assessment, the dermatologist will also determine whether an in-person appointment or further examination is needed.
If your skin concern needs to be examined in person, the dermatologist will let you know and advise you on the next steps. Where possible, Skindr can help refer you for further examination.
Can I discuss multiple skin concerns during one consultation?
One consultation is intended for one patient and one specific skin concern. During the consultation, the dermatologist reviews everything related to that concern. If you have several separate skin concerns, such as acne and eczema, start a separate consultation for each one. This allows the dermatologist to assess each concern carefully and give it the attention it needs.
Who can use Skindr?
To use Skindr independently, you must be at least 18 years old. As a parent, you can start a consultation for your child if they are under 18. You can also start a consultation for another family member or someone you are responsible for.
What can you expect from Skindr?
- Personalized medical advice from a licensed dermatologist.
- Your data is handled securely and confidentially in accordance with GDPR requirements.
- Direct contact with your dermatologist through the Skindr app.
- The option to ask additional questions and receive online follow-up for your skin concern.
- If your skin concern isn't suitable for an online consultation, we'll clearly explain the next steps.
How much does a consultation via Skindr cost?
A consultation with a dermatologist via Skindr starts from €49. The dermatologist reviews your information and photos and provides personalized medical advice on the next steps. You can also ask your dermatologist additional questions via chat.
Thanks to our partnerships with insurers and health funds, a reimbursement or discount is available too.
- With an outpatient policy at DKV, you get up to 80% reimbursed.
- As an AG Insurance (AG) customer, you get €9 off your consultation once a year.
- As a member of the Christelijke Mutualiteit (CM), Helan or the Vlaams & Neutraal Ziekenfonds (VNZ), you get €9 off your consultation once a year.
- As a member of the Neutraal Ziekenfonds Vlaanderen (NZVL), you get €5 off your consultation once a year.
How does a Skindr consultation work?
An online consultation through Skindr takes place in a few simple steps:
- Describe your skin concern and upload clear photos using your smartphone.
- A dermatologist reviews your photos and the information you provided.
- If additional information is needed, the dermatologist may ask you to provide more details or upload additional photos.
- After the assessment, you receive personalized medical advice and clear information about the next steps in the Skindr app.
- You’ll receive a notification when your dermatologist’s advice is available.
- You can then ask additional questions through the chat. How long you can do this depends on the type of consultation you selected.
If your skin concern cannot be sufficiently assessed online, the dermatologist will let you know and advise you on the next steps.
When should you see someone in person?
Skindr can help with most forms of acne. In a few situations, you're better off seeing your GP or a dermatologist in person:
You have large, painful nodules or cysts, and scars are forming.
You want your scars treated with a laser, a chemical peel or fillers.
You're pregnant or want to become pregnant, and you're taking an acne treatment in tablet form.
Your acne weighs on you so much that you feel low or insecure. Talk to your GP about this too.
Not sure? Go ahead and start a consultation. Our dermatologists will refer you straight away if an in-person appointment is better, and in that case you pay nothing.
The best acne insights from our expert team
Types of acne
Acne 101: what types of acne are there and what are the symptoms?
Causes
What causes my acne?
Hormonal acne
Hormonal acne: what exactly is it?
Scars
The best tips to recognise, prevent and treat acne scars
Myths
Acne myths: which old wives' tales about acne don't work?
Stress
Why stress gives you spots
Diet
Skin food: 8 foods and their effect on acne
Sunscreen
Which sunscreen should I choose for acne-prone skin?
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