Affordable skin care with no surprises.

Yes. Skindr is available 7 days a week. You can describe your skin concern, upload photos and start a consultation during the weekend.

How quickly you receive a response depends on the type of consultation you choose:

• ‍Standard (€49): response within 5 working days.
• ‍Fast help (€59): response within 48 hours, including weekends.
• ‍Even faster help (€99): response within 24 hours, including weekends.
  ‍

Once your dermatologist has assessed your consultation, you'll receive a notification and can view your medical advice in the Skindr app.

Depending on your health insurance fund or insurer, you may be eligible for a discount or reimbursement for your Skindr consultation.

Benefits are currently available through:

• DKV: you get up to 80% reimbursed, depending on your outpatient insurance policy.
• AG Insurance (AG): you get €9 off your Skindr consultation once a year.
• Christelijke Mutualiteit (CM): you get €9 off your Skindr consultation once a year.
• Helan: you get €9 off your Skindr consultation once a year when you download the app through the Helan website.
• Vlaams & Neutraal Ziekenfonds (VNZ): you get €9 off your Skindr consultation once a year.
• Neutraal Ziekenfonds Vlaanderen (NZVL): you get €5 off your Skindr consultation once a year.

The conditions and amount of any reimbursement may vary depending on your insurance policy or membership. Always check the applicable terms with your health insurance fund or insurer.

Is your health insurance fund or insurer not listed? Feel free to contact us at care@skindr.com.

Yes. After receiving your dermatologist's response, you can ask additional questions or share additional information through the chat in the Skindr app.

How long you can continue asking questions depends on the type of consultation you choose:

• Standard (€49): up to 24 hours after the dermatologist's response.
• Fast help (€59): up to 3 days after the dermatologist's response.
• Even faster help (€99): up to 7 days after the dermatologist's response.
  ‍

This gives you the opportunity to ask your dermatologist additional questions directly after receiving your medical advice.

To use Skindr independently, you must be at least 18 years old. As a parent, you can start a consultation for your child if they are under 18. You can also start a consultation for another family member or someone you are responsible for.

• Personalized medical advice from a licensed dermatologist.
• Your data is handled securely and confidentially in accordance with GDPR requirements.
• Direct contact with your dermatologist through the Skindr app.
• The option to ask additional questions and receive online follow-up for your skin concern.
• If your skin concern isn't suitable for an online consultation, we'll clearly explain the next steps.

A consultation with a dermatologist via Skindr starts from €49. The dermatologist reviews your information and photos and provides personalized medical advice on the next steps. You can also ask your dermatologist additional questions via chat.

Thanks to our partnerships with insurers and health funds, a reimbursement or discount is available too.

• With an outpatient policy at DKV, you get up to 80% reimbursed.
• As an AG Insurance (AG) customer, you get €9 off your consultation once a year.
• As a member of the Christelijke Mutualiteit (CM), Helan or the Vlaams & Neutraal Ziekenfonds (VNZ), you get €9 off your consultation once a year.
• As a member of the Neutraal Ziekenfonds Vlaanderen (NZVL), you get €5 off your consultation once a year.

Depending on your health insurance fund or insurer, you may be eligible for a discount or reimbursement for your Skindr consultation. You receive the discount code directly from your health insurance fund.

As a Helan member, you get €9 off your consultation once a year. To get it, download the Skindr app through Mijn Helan on the Helan website, because the discount doesn't work if you download the app straight from the App Store or Play Store. The exact terms and conditions are on the Helan website.

As a member of the Christelijke Mutualiteit (CM), you get €9 off your consultation once a year. The exact terms and conditions are on the CM website.

As a member of the Vlaams & Neutraal Ziekenfonds (VNZ), you get €9 off your consultation once a year. The exact terms and conditions are on the VNZ website.

As a member of the Neutraal Ziekenfonds Vlaanderen (NZVL), you get €5 off your consultation once a year. The exact terms and conditions are on the NZVL website.

Do you have outpatient insurance with DKV? Then submit your Skindr proof of payment to DKV to request a reimbursement, depending on your policy.

As an AG Insurance (AG) customer, you get €9 off your consultation once a year. Enter the discount code you receive from AG at checkout.

An online consultation through Skindr takes place in a few simple steps:

1. Describe your skin concern and upload clear photos using your smartphone.
2. A dermatologist reviews your photos and the information you provided.
3. If additional information is needed, the dermatologist may ask you to provide more details or upload additional photos.
4. After the assessment, you receive personalized medical advice and clear information about the next steps in the Skindr app.
5. You’ll receive a notification when your dermatologist’s advice is available.
6. You can then ask additional questions through the chat. How long you can do this depends on the type of consultation you selected.

If your skin concern cannot be sufficiently assessed online, the dermatologist will let you know and advise you on the next steps.