Frequently asked Questions

An online consultation through Skindr takes place in a few simple steps:

1. Describe your skin concern and upload clear photos using your smartphone.
2. A dermatologist reviews your photos and the information you provided.
3. If additional information is needed, the dermatologist may ask you to provide more details or upload additional photos.
4. After the assessment, you receive personalized medical advice and clear information about the next steps in the Skindr app.
5. You’ll receive a notification when your dermatologist’s advice is available.
6. You can then ask additional questions through the chat. How long you can do this depends on the type of consultation you selected.

If your skin concern cannot be sufficiently assessed online, the dermatologist will let you know and advise you on the next steps.

Depending on your health insurance fund or insurer, you may be eligible for a discount or reimbursement for your Skindr consultation.

Helan: Get €9 off your first consultation when you download the Skindr app through Mijn Helan. You'll also find the discount code there to use when paying. Check the Helan website for the exact terms and conditions.

CM: Get €9 off your Skindr consultation. Enter promo code CM9 at checkout and your discount will be applied immediately.

Vlaams & Neutraal Ziekenfonds (VNZ): As a VNZ member, you receive a €9 benefit on your Skindr consultation.

DKV: Do you have outpatient insurance with DKV? Submit your Skindr proof of payment to DKV to request reimbursement, depending on the terms of your policy.

AG: If you're an AG customer, you can request reimbursement through Easly, AG's health partner. You can submit your request digitally and track its status online.

A consultation with a dermatologist via Skindr starts from €49. The dermatologist reviews your information and photos and provides personalized medical advice on the next steps. You can also ask your dermatologist additional questions via chat.

Thanks to our partnerships with insurers and health funds, a reimbursement or discount is available too:

• DKV: up to 80% reimbursed, depending on your outpatient policy.
• AG: €9 per consultation.
• Helan: €9 per consultation.
• Neutraal Ziekenfonds (Neutral Health Fund): €9 per consultation.
• CM (Christian Health Fund): €9 per consultation.

• Personalized medical advice from a licensed dermatologist.
• Your data is handled securely and confidentially in accordance with GDPR requirements.
• Direct contact with your dermatologist through the Skindr app.
• The option to ask additional questions and receive online follow-up for your skin concern.
• If your skin concern isn't suitable for an online consultation, we'll clearly explain the next steps.

To use Skindr independently, you must be at least 18 years old. As a parent, you can start a consultation for your child if they are under 18. You can also start a consultation for another family member or someone you are responsible for.

One consultation is intended for one patient and one specific skin concern. During the consultation, the dermatologist reviews everything related to that concern. If you have several separate skin concerns, such as acne and eczema, start a separate consultation for each one. This allows the dermatologist to assess each concern carefully and give it the attention it needs.

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Hair loss can have many different causes, so the appropriate approach varies from person to person. A dermatologist assesses factors such as the type of hair loss, possible underlying causes and your individual situation.

Based on this assessment, the dermatologist can advise you on possible next steps and further follow-up. For some types of hair loss, additional examination or an in-person consultation may be appropriate. You can find more information about hair loss and its possible causes in this blog post.

A dermatologist can medically assess your hair loss and help determine the type of hair loss and its possible causes. Based on your individual situation, the dermatologist provides medical advice on the possible next steps. If necessary, additional examinations or an in-person consultation may be recommended.

Try to prevent your child from scratching irritated skin and care for their skin regularly using mild, fragrance-free products. Keep the skin well moisturized and, where possible, avoid products or situations that seem to make the irritation worse.

If the symptoms persist, get worse or you're concerned, a dermatologist can assess your child's skin and provide personalized medical advice on the next steps.

As a parent, you can start a consultation for your child through your own Skindr account. Here's how it works:

1. Indicate that the consultation is for your child and enter your child's details.
2. Add clear photos and describe your child's skin concern.
3. Enter your own contact details. As the parent, you'll communicate directly with the dermatologist through Skindr.

You can also start a consultation in the same way for another family member or someone you are responsible for.

In many cases, the dermatologist can assess your skin concern based on clear photos and the information you provide during the consultation. If the photos or information aren't sufficient, the dermatologist may ask you to provide additional photos or details. If an online assessment isn't sufficient, the dermatologist will advise you to book an in-person appointment.

Yes. Excessive sweating can cause irritation and discomfort. Because sweating can be difficult to show in photos, it's important to describe your symptoms as clearly as possible. For example, mention which areas are affected, how long you've been experiencing the symptoms and when they typically occur.

Based on this information, a dermatologist can assess your situation and provide personalized medical advice on the possible next steps.

In 95% of cases, the dermatologist can assess your skin concern online based on photos and the information you provide, and offer personalized medical advice. During the assessment, the dermatologist will also determine whether an in-person appointment or further examination is needed.

If your skin concern needs to be examined in person, the dermatologist will let you know and advise you on the next steps. Where possible, Skindr can help refer you for further examination.

Yes. Many skin concerns take time and may require further follow-up. Your dermatologist determines how long your consultation remains open and when a paid follow-up consultation may be appropriate.

During a follow-up, the dermatologist can assess how your skin concern is progressing and provide further personalized medical advice. You can upload new photos, share additional information and ask your dermatologist questions.

Yes. After receiving your dermatologist's response, you can ask additional questions or share additional information through the chat in the Skindr app.

How long you can continue asking questions depends on the type of consultation you choose:

• Standard (€49): up to 24 hours after the dermatologist's response.
• Fast help (€59): up to 3 days after the dermatologist's response.
• Even faster help (€99): up to 7 days after the dermatologist's response.
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This gives you the opportunity to ask your dermatologist additional questions directly after receiving your medical advice.

Yes. Hair and scalp concerns can be assessed by a dermatologist through Skindr. Upload clear photos and describe your symptoms as thoroughly as possible, including when they started, which areas are affected and how they have changed over time.

If it's difficult to take good photos of your hair or scalp yourself, ask someone else to take them for you. Based on your photos and the information provided, the dermatologist can assess your situation and provide personalized medical advice on the next steps.

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You can use Skindr for many different concerns involving your skin, hair and nails. Our dermatologists can assess both new concerns and skin problems you've been experiencing for some time.

For example, you can start a consultation for:

• acne and blemishes
• eczema and rashes
• itching, redness or irritation
• pigmentation and other changes to your skin
• hair loss and scalp concerns
• nail problems
• excessive sweating
• other skin concerns you're worried about
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During your consultation, you upload clear photos and describe your symptoms. Based on this information, the dermatologist assesses your situation and provides personalized medical advice on the next steps.

Not every skin concern can be fully assessed online. If the dermatologist determines that further examination or an in-person appointment is needed, they will clearly let you know and advise you on the next steps.

Yes. Even when you're on holiday or abroad, you can use Skindr to have a skin concern assessed online.

Through the Skindr app, you can describe your skin concern, upload clear photos and communicate with your dermatologist. Once your consultation has been assessed, your personalized medical advice remains available in the app.

An online assessment isn't sufficient for every skin concern. If an in-person appointment or further examination is needed, the dermatologist will let you know and advise you on the next steps.

How quickly you receive a response from the dermatologist depends on the type of consultation you choose:

• ‍Standard (€49): within 5 working days.
• ‍Fast help (€59): within 48 hours, including weekends.
• ‍Even faster help (€99): within 24 hours, including weekends.
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Once the dermatologist has assessed your consultation, you'll receive a notification from Skindr. You can then view your medical advice in the Skindr app.

To use Skindr independently, you must be at least 18 years old. As a parent, you can start a consultation for your child through your own Skindr account.

Here's how it works:

1. Start a new consultation and indicate that it is for your child.  
2. Enter your child's details.  
3. Upload clear photos and describe the skin concern as thoroughly as possible.  
4. Enter your own contact details.

As the parent, you communicate directly with the dermatologist through Skindr and can ask additional questions.

You can also start a consultation in the same way for another family member or someone you are responsible for.

The photos you upload through Skindr help the dermatologist carefully assess your skin concern. Together with the information you provide during your consultation, they form an important part of the medical assessment.

Your photos are processed securely and confidentially and are not publicly visible. They are not published on the website, social media or other public channels.

You can find more information about how Skindr processes medical and personal data in our privacy policy.

Depending on your health insurance fund or insurer, you may be eligible for a discount or reimbursement for your Skindr consultation.

Benefits are currently available through:

• ‍DKV: up to 80% reimbursement, depending on your outpatient insurance policy.
• ‍AG: reimbursement may be available through Easly, depending on your insurance policy.
• ‍CM: €9 discount on your Skindr consultation.
• ‍Helan: €9 discount on your first Skindr consultation.
• ‍Vlaams & Neutraal Ziekenfonds (VNZ): €9 benefit on your Skindr consultation.
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The conditions and amount of any reimbursement may vary depending on your insurance policy or membership. Always check the applicable terms with your health insurance fund or insurer.

Is your health insurance fund or insurer not listed? Feel free to contact us at care@skindr.com.

Yes. Skindr is available 7 days a week. You can describe your skin concern, upload photos and start a consultation during the weekend.

How quickly you receive a response depends on the type of consultation you choose:

• ‍Standard (€49): response within 5 working days.
• ‍Fast help (€59): response within 48 hours, including weekends.
• ‍Even faster help (€99): response within 24 hours, including weekends.
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Once your dermatologist has assessed your consultation, you'll receive a notification and can view your medical advice in the Skindr app.

Not every skin concern can be fully assessed online. If the dermatologist determines from your photos and information that a skin lesion requires further examination, they will clearly let you know.

You'll then be advised to book an in-person appointment for further examination. Depending on the situation, this may include a biopsy or another type of additional examination.

If a skin lesion is potentially concerning, the dermatologist will advise you to seek further medical assessment within an appropriate timeframe.

The dermatologists working through Skindr are licensed medical specialists in dermatology. After completing their medical degree, they undertook specialist training in dermatology.

Our dermatologists have clinical experience with a wide range of concerns involving the skin, hair and nails. Many combine their work through Skindr with clinical work in a hospital or their own practice.

Through Skindr, they assess your skin concern based on the information and photos you provide and offer personalized medical advice on the next steps.

After reviewing your photos and information, your dermatologist provides personalized medical advice tailored to your skin concern and individual situation.

The dermatologist clearly explains the next steps and what you should keep in mind. Your medical advice remains easily accessible in the Skindr app, so you can review it again whenever needed.

If you have additional questions, you can ask your dermatologist through the chat. How long you can continue asking questions depends on the type of consultation you selected.

With Skindr, you don't have to wait weeks or months for an appointment with a dermatologist. You start your consultation online and choose how quickly you'd like to receive a response.

Depending on the type of consultation you choose, the following response times apply:

• ‍Standard (€49): response within 5 working days.
• ‍Fast help (€59): response within 48 hours, including weekends.
• ‍Even faster help (€99): response within 24 hours, including weekends.
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Once the dermatologist has assessed your consultation, you'll receive a notification and can view your medical advice in the Skindr app.

Yes. Protecting your medical and personal data is important to Skindr. The photos you upload during a consultation form part of your medical record and are handled securely and confidentially.

Your photos and data are stored in a secure environment and are only accessible to authorized persons when necessary to provide the service. They are not publicly published or shared with third parties without a valid reason.

You can find more information about how Skindr collects, processes and protects your personal data in our terms & conditions and privacy policy.