Frequently asked Questions

Depending on your health insurance fund or insurer, you may be eligible for a discount or reimbursement for your Skindr consultation.

Helan: Get €9 off your first consultation when you download the Skindr app through Mijn Helan. You'll also find the discount code there to use when paying. Check the Helan website for the exact terms and conditions.

CM: Get €9 off your Skindr consultation. Enter promo code CM9 at checkout and your discount will be applied immediately.

Vlaams & Neutraal Ziekenfonds (VNZ): As a VNZ member, you receive a €9 benefit on your Skindr consultation.

DKV: Do you have outpatient insurance with DKV? Submit your Skindr proof of payment to DKV to request reimbursement, depending on the terms of your policy.

AG: If you're an AG customer, you can request reimbursement through Easly, AG's health partner. You can submit your request digitally and track its status online.

• Personalized medical advice from a licensed dermatologist.
• Your data is handled securely and confidentially in accordance with GDPR requirements.
• Direct contact with your dermatologist through the Skindr app.
• The option to ask additional questions and receive online follow-up for your skin concern.
• If your skin concern isn't suitable for an online consultation, we'll clearly explain the next steps.

To use Skindr independently, you must be at least 18 years old. As a parent, you can start a consultation for your child if they are under 18. You can also start a consultation for another family member or someone you are responsible for.

One consultation is intended for one patient and one specific skin concern. During the consultation, the dermatologist reviews everything related to that concern. If you have several separate skin concerns, such as acne and eczema, start a separate consultation for each one. This allows the dermatologist to assess each concern carefully and give it the attention it needs.

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Not every skin concern can be fully assessed online. If the dermatologist determines from your photos and information that a skin lesion requires further examination, they will clearly let you know.

You'll then be advised to book an in-person appointment for further examination. Depending on the situation, this may include a biopsy or another type of additional examination.

If a skin lesion is potentially concerning, the dermatologist will advise you to seek further medical assessment within an appropriate timeframe.

With Skindr, you don't have to wait weeks or months for an appointment with a dermatologist. You start your consultation online and choose how quickly you'd like to receive a response.

Depending on the type of consultation you choose, the following response times apply:

• ‍Standard (€49): response within 5 working days.
• ‍Fast help (€59): response within 48 hours, including weekends.
• ‍Even faster help (€99): response within 24 hours, including weekends.
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Once the dermatologist has assessed your consultation, you'll receive a notification and can view your medical advice in the Skindr app.

Depending on your health insurance fund or insurer, you may be eligible for a discount or reimbursement for your Skindr consultation.

Benefits are currently available through:

• ‍DKV: up to 80% reimbursement, depending on your outpatient insurance policy.
• ‍AG: reimbursement may be available through Easly, depending on your insurance policy.
• ‍CM: €9 discount on your Skindr consultation.
• ‍Helan: €9 discount on your first Skindr consultation.
• ‍Vlaams & Neutraal Ziekenfonds (VNZ): €9 benefit on your Skindr consultation.
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The conditions and amount of any reimbursement may vary depending on your insurance policy or membership. Always check the applicable terms with your health insurance fund or insurer.

Is your health insurance fund or insurer not listed? Feel free to contact us at care@skindr.com.

In 95% of cases, the dermatologist can assess your skin concern online based on photos and the information you provide, and offer personalized medical advice. During the assessment, the dermatologist will also determine whether an in-person appointment or further examination is needed.

If your skin concern needs to be examined in person, the dermatologist will let you know and advise you on the next steps. Where possible, Skindr can help refer you for further examination.

Yes. Many skin concerns take time and may require further follow-up. Your dermatologist determines how long your consultation remains open and when a paid follow-up consultation may be appropriate.

During a follow-up, the dermatologist can assess how your skin concern is progressing and provide further personalized medical advice. You can upload new photos, share additional information and ask your dermatologist questions.

Yes. After receiving your dermatologist's response, you can ask additional questions or share additional information through the chat in the Skindr app.

How long you can continue asking questions depends on the type of consultation you choose:

• Standard (€49): up to 24 hours after the dermatologist's response.
• Fast help (€59): up to 3 days after the dermatologist's response.
• Even faster help (€99): up to 7 days after the dermatologist's response.
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This gives you the opportunity to ask your dermatologist additional questions directly after receiving your medical advice.

A consultation with a dermatologist via Skindr starts from €49. The dermatologist reviews your information and photos and provides personalized medical advice on the next steps. You can also ask your dermatologist additional questions via chat.

Thanks to our partnerships with insurers and health funds, a reimbursement or discount is available too:

• DKV: up to 80% reimbursed, depending on your outpatient policy.
• AG: €9 per consultation.
• Helan: €9 per consultation.
• Neutraal Ziekenfonds (Neutral Health Fund): €9 per consultation.
• CM (Christian Health Fund): €9 per consultation.

How quickly you receive a response from the dermatologist depends on the type of consultation you choose:

• ‍Standard (€49): within 5 working days.
• ‍Fast help (€59): within 48 hours, including weekends.
• ‍Even faster help (€99): within 24 hours, including weekends.
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Once the dermatologist has assessed your consultation, you'll receive a notification from Skindr. You can then view your medical advice in the Skindr app.

An online consultation through Skindr takes place in a few simple steps:

1. Describe your skin concern and upload clear photos using your smartphone.
2. A dermatologist reviews your photos and the information you provided.
3. If additional information is needed, the dermatologist may ask you to provide more details or upload additional photos.
4. After the assessment, you receive personalized medical advice and clear information about the next steps in the Skindr app.
5. You’ll receive a notification when your dermatologist’s advice is available.
6. You can then ask additional questions through the chat. How long you can do this depends on the type of consultation you selected.

If your skin concern cannot be sufficiently assessed online, the dermatologist will let you know and advise you on the next steps.

Yes. Skindr is available 7 days a week. You can describe your skin concern, upload photos and start a consultation during the weekend.

How quickly you receive a response depends on the type of consultation you choose:

• ‍Standard (€49): response within 5 working days.
• ‍Fast help (€59): response within 48 hours, including weekends.
• ‍Even faster help (€99): response within 24 hours, including weekends.
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Once your dermatologist has assessed your consultation, you'll receive a notification and can view your medical advice in the Skindr app.