Frequently asked Questions

Are you a Helan member? Download the Skindr app through My Helan and you get €9 off your first consultation. You'll also find the discount code there, which you enter when you pay. One thing to watch: if you download the app straight from the App Store or Play Store, the discount won't apply. You'll find the full conditions on the Helan website.

Are you insured with DKV? Submit your Skindr payment receipt to your outpatient insurance. DKV pays you back directly.

Are you an AG customer? Your reimbursement runs through Easly, AG's official health partner. You submit your claim online and track its status there.

Are you a CM member? Enter the promo code CM9 when you pay. Your benefit is deducted straight away.

At Skindr, we believe that everyone has the right to accessible, quality skin care. Smart, personalised and without long waiting times. Thanks to our partnerships with various health insurers and mutuality funds, a Skindr consultation may be (partially) reimbursed. Check our reimbursement page for the specific conditions for your insurer.

In 95% of cases, the dermatologist can provide advice and a treatment plan based on photos alone, without a physical appointment. The dermatologist will always carefully consider whether an in-person visit would be beneficial.

Should your specific skin condition require further examination at a practice, we ensure you can access the nearest Skindr dermatologist as quickly as possible.

Absolutely. In most cases, a skin condition doesn't disappear overnight, and we want to support patients throughout the entire process. The dermatologist decides how long the consultation stays open and when you can start a (paid) follow-up consultation. During follow-ups, we monitor your healing progress, make adjustments if needed, and new documents can be made available digitally. You can upload new photos of your condition and ask your dermatologist questions.

Depending on the consultation type you have chosen, you can ask additional questions to your dermatologist via the in-app chat, just as in a physical consultation. How long you can ask questions depends on the consultation type you chose.

A consultation with a dermatologist starts from €49 on Skindr. The doctor reviews your information and photos and sends you advice, along with any digital documents you need for aftercare. You can ask your dermatologist follow-up questions by chat.

Thanks to our partnerships with insurers and health funds, a reimbursement or discount is available too:

• DKV: up to 80% reimbursed, depending on your outpatient policy.
• AG: €9 per consultation.
• Helan: €9 per consultation.
• Neutraal Ziekenfonds (Neutral Health Fund): €9 per consultation.
• CM (Christian Health Fund): €9 per consultation.

1. After registering, you can describe your skin problem in detail and upload photos via your smartphone.

2. Your dermatologist may ask for additional information or photos. If necessary, the dermatologist will contact you by phone.

3. The dermatologist will provide advice and any necessary documents are made available digitally via the app or your identity card.

4. You'll receive a Skindr notification by email when your doctor has responded.

5. You can continue to ask additional questions via the platform until the consultation is closed by your dermatologist.